NU Digital Design and Publishing values transparency about our shipping methods, costs, and delivery timelines. Here’s what you need to know:
1. Shipping Methods
- Standard Shipping: Reliable and cost-effective for most orders.
- Express Shipping: Faster delivery at an additional cost.
- International Shipping: Available to select locations with varying costs and times.
2. Shipping Costs
- Costs are based on weight, size, and destination.
- Exact fees displayed at checkout.
- Free shipping may apply for orders over a certain amount.
3. Delivery Timelines
- Standard Shipping: [3-5] business days within Malaysia.
- Express Shipping: [2-3] business days within Malaysia.
- International Shipping: [14-21] business days, depending on destination.
4. Order Processing
- Orders processed within [2] business days.
- Tracking number provided upon shipment.
5. Tracking Orders
- Tracking number sent via email or text
- Track your order on the carrier’s website.
6. Customs and Duties
- International orders may incur customs fees.
- Charges are the customer’s responsibility.
7. Lost or Damaged Packages
- Contact us immediately for issues with lost or damaged packages. Proof of evidence is required from the customer.
8. Contact Us
- Email: [email protected]
- Phone: 601121884425
Thank you for shopping with NU Digital Design and Publishing!